Refund Policy
Here are our Standard Terms for products and services eligible for a refund:
You acknowledge and agree that Connect Ventures issuance of a refund receipt is only confirmation that Connect Ventures has submitted your refund to the Payment Method charged at the time of the original sale, and that Connect Ventures has no control over when the refund will be applied towards your Payment Method’s available balance. You also acknowledge and agree that the time frames for posting your refund are established and regulated by the payment provider and/or individual issuing bank associated with your Payment Method, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.
Connect Ventures will refund you using the same Payment Method that you used to pay us, on the original card/bank account that you used to pay us. If the original card/bank account and Payment Method are no longer available, Connect Ventures will require an alternative bank account with the same owner as the one who paid us in order to process the refund.
Incorporation Services
If the following three conditions are met, the Client will receive a full refund of the set-up fee minus the payment gateway/incoming fees from the original charge:
Connect Ventures is not able to incorporate the Company for the Client; AND
- Connect Ventures has received all necessary documents duly completed by the Client, including a copy of the Client’s valid identity document which has been authenticated according to the exact instructions of the Agreement conduct regarding the exercise of due diligence and any document which Connect Ventures has requested from the Client, such as but not limited to utility bills not older than three months, his/her curriculum vitae, a bank reference letter, and any other document which Connect Ventures has requested from the Client, such as but not limited to utility bills not older than three months (full documents required for incorporation as bellow); AND
- The request for the refund after the payment of the incorporation fee by the Clients
If the following two conditions are met, the Client will receive a full refund of the set-up fee minus the payment gateway/incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…):
The Client requests a refund unilaterally; AND
- The order has not yet been claimed and processed by the relevant parties; or if the order can be cancelled without penalty by the relevant parties.
Bank Account Opening and Support Services
The Client will receive a full refund of the Services fee minus the payment gateway/ incoming fees from the original charge if the following three conditions are met:
Connect Ventures is unable to process the Client’s application to the selected bank(s) listed on Connect Ventures supported list; AND
- Connect Ventures or the Bank has received all necessary documents duly completed by the Client, including a copy of the Client’s valid identity document that has been authenticated in accordance with the exact instructions of the Agreement conduct regarding the exercise of due diligence and any document that Connect Ventures has requested from the Client, including but not limited to credit card statement, utility bills, work contract, Certificate of Incorporation, or other evidencing; AND
- The request for the refund after the payment of the services by the Client.
If the following two conditions are met, the Client will receive a full refund of the banking support fee minus the payment gateway/incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…):
The Client requests a refund unilaterally; AND
- The order is not claimed and processed by relevant parties yet; or if the order can be cancelled without charges by relevant parties.
Virtual Office, Telephone/Fax Services
If the following two conditions are met, the Client will receive a full refund of the service fee minus the payment gateway/incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…):
The Client requests a refund unilaterally; AND
- The order has not yet been claimed and processed by the relevant parties; or if the order can be canceled without penalty by the relevant parties.
Other Services
If we are unable to provide you with other services, we will issue a refund. If services have been delivered and you have been notified via email, your payment will not be refunded.
If the following two conditions are met, the Client will receive a full refund of the service fee minus the payment gateway/incoming fees from the original charge and other charges (including consulting fee and a processed part of service,…):
The Client requests a refund unilaterally; AND
The order has not yet been claimed and processed by the relevant parties; or if the order can be cancelled without penalty by the relevant parties.
